Customer Care Intern - French speaking

Description: We started Amenitiz to make technology accessible to independent hoteliers all over the world - whether they are in the heart of Paris or the Uyuni Salt Flats in Bolivia. At Amenitiz, you’ll be working with us toward our shared vision to bring knowledge and innovation to the hospitality industry. We are committed to empowering independent hoteliers and helping them focus on what matters the most to them: crafting fantastic experiences for their guests. Backed by some of Europe's leading investors, Amenitiz is one of the fastest-growing companies in Europe. We welcome amazing talent to join us on our mission of transforming the industry and growing while having fun! Ready to face new challenges? Growing fast means more opportunities for everyone. Amenitiz has ambitious expansion plans while striving for operational excellence: this could be opening to new markets, launching new features, building unique business functions, and so much more. Our software is trusted by over 10,000 hoteliers in more than 37 countries — and this is growing fast! That's millions of bookings a year and countless people working behind the scenes to improve the life of hoteliers and guest experiences. Bring your best and enjoy the ride! About the role: One of the most challenging goals at Amenitiz is to keep our clients happy throughout their journey with us. You will be in charge of our customer’s success using our product, you're on the company's front line, and you will be a reflection of the level of service we give our clients. As a Customer Care Intern at Amenitiz you will: - Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners. - Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value. - Ensure clients know how to use Amenitiz and help them become product experts themselves. - Build robust relationships with our customers to limit the churn rate. - Ensure you handle and follow up troubleshooting issues in the most adapted and efficient way. - Provide our customers with any extra advice requested, always looking to go the extra mile! About you: - You are a native French speaker and you have outstanding communication skills in English. - You have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email. - You have strong customer orientation and the ability to adapt to each client to provide a personalized experience. - Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests. - Excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions. Internships at Amenitiz: Please apply only if you are okay with these conditions and you have all the right documents. - are 6 months long - are full time (40h/week) - are paid - always require an Internship Agreement from your University (and allowence for full time internship) requires a EU passport Sounds fantastic, but why Amenitiz? We are building a great product: Managing and streamlining processes in the hospitality industry can be challenging for independent hoteliers, especially when it comes to handling reservations (overbookings) and reducing online travel agencies (OTAs) fees. We’ve built an all-in-one platform that provides property owners with everything they need to attract guests, handle bookings, grow revenue, and craft exceptional guest experiences in the most simple and easy way you can imagine. Our great team is waiting for you: We started 2024 with +300 team members, we foster a culture of positive vibes, empowering each team member to discover their true potential. Within Amenitiz you'll find a group of passionate, friendly, and ready-to-take-ownership people, who deliver a committed working environment. We endeavor to bring our best every day, leading with kindness, and building a client-first culture of success. We are ready to roll up our sleeves and leave the place better than we found it. Some of our favorite perks include… Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, Gym, and everyday sunshine and views at the rooftop. We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops. Energetic, fast-growing, and international environment (29+ nationalities). One of the hottest start-ups in Barcelona, according to WIRED. Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth. Positive impact on the world: https://noos.global/en.